Payment for the order has been deducted from my account, but the order details haven't been received yet?
Your order details may have not been registered with us. The amount will be refunded to your account in the next 5-7 working days or contact our support team at email@example.com
What payment options do you have?
Keeping in mind the health and safety in the present scenario, we accept prepaid orders only to minimize the contact. The following methods of payment are available to you: Credit/Debit Card Payment, Net Banking.
Wallets: PhonePe, Paytm, UPI.
Do you provide COD on orders?
No, keeping in mind the health and safety in the present scenario, COD option is currently disabled.
Does my order payment contain any unreported fees?
No, there are no hidden charges. All the prices shown are inclusive of all taxes. We offer free shipping on all orders.
How to cancel my order?
You have the option to cancel your order before it is dispatched from our warehouse. To cancel the order, drop a mail at firstname.lastname@example.org with your order details and our support team will assist you with canceling the order.
Can I change my delivery address?
No, the address given during the order placement cannot be changed.
Can I change my product color?
The product color cannot be changed once the product has been dispatched from our warehouse.
What should I do, if I have lost my invoice copy?
If the order is placed through Amazon, Flipkart or any other ecommerce platform, track your invoice in the order details of your account on the website from where you placed the order for Nova products. If the order is placed on our website, contact our support care at email@example.com to assist you.
Where can I order spare parts of the products?
Visit our website and search for the model you wish to have spare parts for.
How can I register a reverse pick up for a product that I received damaged?
Please contact firstname.lastname@example.org, customer service team will revert to you within 8 - 12 working hours.
When can I return the product that I’ve purchased?
Only in the following two situations are products returnable: product received damaged; product received incorrectly. Please note that the product must not be used before returning it, and you must return the entire package; otherwise, your return will not be accepted.
When can I expect the delivery of my product?
Once you receive the shipping confirmation mail, your package will be delivered within 3-5 business days. We are constantly working to get your order delivered as soon as possible.
How do I track my order details?
An email along with the tracking id will be sent once the order has been dispatched from our warehouse. Please note that it will take some time before the tracking information is uploaded.
How do I get in touch with a logistic partner?
You can contact them by the tracking details shared in the mail sent to you.
When will I receive my refund?
You will receive an email from us confirming receipt of your return shipment as soon as it arrives in our warehouse and is validated. Upon receiving the return package, we will refund the cost of your returned items within 7–10 days.
My product has not been picked up for replacement yet?
Mail your query at email@example.com for all the warranty and service-related issues.
I have not received my product after replacement yet, what do I do?
Mail your query at firstname.lastname@example.org for all the warranty and service-related issues to help you.
How to register a complaint regarding a product?
Mail your query at email@example.com with the product invoice copy attached to the mail. Our support team will guide you with the same.
How do the warranty on each product work?
All the warranty related queries are addressed here https://www.aceincorporation.com/pages/warranty-policy
How do I claim the warranty?
To claim warranty, you need to have a valid invoice. Warranty is valid from the date of purchase.